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1.
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Provide the leadership role regarding recruitment, screening and hiring of service personnel.
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2.
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Maintain all management reports necessary to audit the performance of department and individual employees.
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3.
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Develop, maintain and adhere to a priority system for scheduling all service work, both customer and internal.
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4.
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Ensure that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements in a timely manner.
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5.
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Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
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6.
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Make recommendations regarding the purchase of Service vehicles, and maintain the fleet in a manner to provide a profitable operation.
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7.
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Coordinate department training program.
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8.
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Assist in the development and administration of service-related customer clinics.
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9.
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Assist with marketing and service promotions.
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10.
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Always conduct self so as to present a professional image of the dealership.
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11.
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Maintain quotes and service pricing guides. Generate new guides as needed or required.
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12.
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Provide follow-up to customers after completion of repairs or service.
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13.
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Regular and timely communications with Service Clerk on work orders.
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14.
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Perform other functions or duties as directed by management in line with the objectives of the dealership.
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Annual
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1.
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Assist with developing and following an annual service budget to provide realistic, attainable and measurable service profit goals compatible with overall Dealership financial and operational objectives.
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Monthly
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1.
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Monitor key departmental metrics to assure achievement of departmental goals.
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2.
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Prepares Service Technician efficiency reports.
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Weekly
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1.
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Develop and maintain service labor allowance and rework log.
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2.
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Visit customers to promote service and parts sales.
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Daily
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1.
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Continual maintenance of work orders to ensure timely completion of customer billing. Open and maintain new work orders as needed.
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2.
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Monitor customer profiles for current and accurate data provided on work orders.
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3.
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Issue purchase orders for all outside vendor purchases. Post invoices to proper work order.
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4.
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Monitor and review employee time tracker reports. Resolve any discrepancies in a timely manner.
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5.
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Communicate consistently with parts and sales departments to ensure all service related issues are handled in a timely manner.
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6.
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Assist technicians as needed in the diagnosis of machine problems and provide instruction as required.
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7.
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Monitor work areas to ensure safety, cleanliness and organization.
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8.
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Communicate service issues to technicians.
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